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Utilisation du V\u00e9loHub<\/p>\n
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V\u00e9loHub is available to any individual user registered on the OVO platform. You can create an account directly in the OVO V\u00e9loHub<\/strong> app. If you haven’t received confirmation of your registration, check your email or contact our support team.<\/p>\n Make sure you have an active account on the OVO V\u00e9loHub<\/strong> app.<\/p>\n<\/li>\n Log in with your credentials.<\/p>\n<\/li>\n Select your assigned V\u00e9loHub and tap “Open V\u00e9loHub.”<\/p>\n<\/li>\n<\/ul>\n Make sure your account is activated.<\/p>\n<\/li>\n Make sure you have a working internet connection.<\/p>\n<\/li>\n If the problem persists, contact our support team.<\/p>\n<\/li>\n<\/ul>\n When you make a reservation, you are assigned a numbered spot for the duration of your choice (a few minutes, hours, or days).<\/p>\n Your reservation begins as soon as you tap \u201cConfirm Reservation\u201d in the app, not upon your arrival. To cancel your reservation, click \u201cCancel.\u201d At that point, your access will be terminated and billing will stop, in accordance with our Terms and Conditions. <\/p>\n Yes. You must provide a credit card to make a reservation, even if you have a subscription or a promotional code. <\/p>\n With a monthly subscription, a spot is always reserved for you. Each parking space is configured by the owner for a specific reservation type: either pay-as-you-go<\/strong> or monthly subscription<\/strong>. To redeem a promo code, you must first add credit to your account.<\/p>\n The code acts as a multiplier and increases the number of credits you receive with your purchase.<\/p>\n Example:<\/p>\n Without a code: 1 credit purchased = 1 credit received.<\/p>\n<\/li>\n With an “x2” code: 1 credit purchased = 2 credits received.<\/p>\n<\/li>\n<\/ul>\n After making a reservation or signing up for a subscription, you’ll be assigned a parking space number.<\/p>\n Always park your bike or scooter in this spot.<\/p>\n<\/li>\n Bring your own padlock and use it every time.<\/p>\n<\/li>\n<\/ul>\n Always close the door behind you when you leave.<\/p>\n Yes. Payments for using V\u00e9loHub are made directly through the OVO V\u00e9loHub<\/strong> app. If your payment is not approved (e.g., expired card), you will receive a reminder email. After this period, your account will be deactivated and your bike or scooter may be impounded.<\/p>\n No. Each user must create their own account to access V\u00e9loHub.
To use it, you must create an account and activate your access through the OVO V\u00e9loHub<\/strong> app.<\/p>\n
\n2. How do I create or activate a user account?<\/strong><\/h3>\n
Once your registration is confirmed, you\u2019ll be able to activate your access to V\u00e9loHub.<\/p>\n
\n3. How do I open a V\u00e9loHub?<\/strong><\/h3>\n
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\n4. What should you do if you can’t open a V\u00e9loHub?<\/strong><\/h3>\n
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\n5. How does a reservation work?<\/strong><\/h3>\n
Throughout the duration of your reservation, you can access the V\u00e9loHub at any time by tapping \u201cOpen.\u201d<\/p>\n
\n6. Do you need to register a credit card?<\/strong><\/h3>\n
\n7. How does the monthly subscription work?<\/strong><\/h3>\n
As long as your subscription is active, you can access the V\u00e9loHub anytime by tapping \u201cOpen.\u201d<\/p>\n
In the V\u00e9loHub information, you can view the number of available spaces for each reservation type.<\/p>\n
\n8. How do I use a promo code?<\/strong><\/h3>\n
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\n9. Where should you park?<\/strong><\/h3>\n
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\n10. What should you do when leaving the parking lot?<\/strong><\/h3>\n
\n11. Are payments made through the app?<\/strong><\/h3>\n
You can easily manage your access and reservations there. <\/p>\n
\n12. What happens if a payment fails?<\/strong><\/h3>\n
You have 10 days to resolve the issue.<\/p>\n
\n13. Can you add another user to V\u00e9loHub?<\/strong><\/h3>\n
If someone else wants to use the service, they must sign up on the OVO V\u00e9loHub<\/strong> app. <\/p>\n
\n14. What should you do if you’ve forgotten your password?<\/strong><\/h3>\n